Contact & Support

Use this page for PrintRatio account, billing, credit, technical, privacy, or refund questions.

Support Email

[email protected]

Please make sure this address is configured to receive mail before the public launch of PrintRatio.

What to Include

• The email address used for your PrintRatio account.
• A short description of the issue.
• Your Lemon Squeezy order or receipt number for billing questions, if available.
• The approximate date and time of the problem for technical issues.

For Your Security

Do not send passwords, full payment-card numbers, API keys, webhook secrets, or other sensitive credentials in a support message.

Billing and Refunds

For refund eligibility and technical-failure cases, please review the Refund Policy before contacting support.

Privacy Requests

If you are contacting PrintRatio about personal data, include enough information to identify the relevant account, but do not send sensitive authentication information. We may need to verify account ownership before completing certain requests.

Service Status

If generation fails, keep the browser message or approximate time of the failure. This can help PrintRatio locate the matching server log without asking you to share private credentials.